Guyana didn't work out as itel CX expected. The company stated that its business in the country did not meet expectations, ...

We recommend eight documentaries that provide deep insights into what's really going on in Latin America and the Caribbean ...

Chilean call center provider CallSouth is set to close its operations after declaring bankruptcy due to a shortened workweek.

Everise has acquired the healthcare division of Continuum Global Solutions (CGS), a portfolio firm of US equity firm Skyview ...

Teknowledge has opened a delivery center in San Salvador, with plans to invest $20 million and create 200 jobs by year’s end.

The revenue of Ibex in the nearshore shrunk 7.8% over the past year as its US clients mull over a complicated macro landscape ...

Originally founded as Pinoy Partners Incorporated Limited in 2011 in the Philippines, PEAK Outsourcing expanded its ...

Nearshore outsourcing firms, whether BPOs or SaaS, are willing to let their clients get away with too much for the sake of a ...

Criminals continue to tarnish the reputation of the Philippines' BPO industry, with police shutting down another scam ring ...

How does traffic in some of Latin America's top and most congested cities compare to that of major US locations?

Mercado Libre has secured $250 million from JPMorgan, with plans to launch a full-scale commercial banking service.

The special economic zone (SEZ) programm in Trinidad and Tobago have already garnered significant investment, attracting over ...