Guyana didn't work out as itel CX expected. The company stated that its business in the country did not meet expectations, ...

Everise has acquired the healthcare division of Continuum Global Solutions (CGS), a portfolio firm of US equity firm Skyview ...

Chilean call center provider CallSouth is set to close its operations after declaring bankruptcy due to a shortened workweek.

We recommend eight documentaries that provide deep insights into what's really going on in Latin America and the Caribbean ...

The revenue of Ibex in the nearshore shrunk 7.8% over the past year as its US clients mull over a complicated macro landscape ...

Teknowledge has opened a delivery center in San Salvador, with plans to invest $20 million and create 200 jobs by year’s end.

Originally founded as Pinoy Partners Incorporated Limited in 2011 in the Philippines, PEAK Outsourcing expanded its ...

Nearshore outsourcing firms, whether BPOs or SaaS, are willing to let their clients get away with too much for the sake of a ...

Another BPO-enabled scam ring was busted in the Philippines. On September 26th, the National Bureau of Investigation (NBI) of the Philippines raided a BPO hub run from the fourth floor of a ...

Mercado Libre has secured $250 million from JPMorgan, with plans to launch a full-scale commercial banking service.